Shipping & Return Policy

What is your shipping policy?

Free Shipping on all orders in the contiguous USA
(NO FREE SHIPPING DURING SALES)

We do not ship to P.O. Boxes

Shipping time: 5-7 business days

International Shipping?

We ship internationally via UPS or DHL 

Duties/Tariffs are not included in the shipping cost and buyer is responsible for these fees.

What is your return policy?

We value each and every one of our customers and want you to be completely satisfied with your purchase. You may return your order for a full refund within 14 days. Items must be in new condition and not worn.

Invoice # and Billing Name must appear on the Return/Exchange Form. If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: info@caprigirlsandals.com
Only items that have been purchased through www.caprigirlsandals.com can be returned using our instructions.

All refunds do not include shipping fees. Customers are responsible for all outbound and return shipping costs. Exceptions will be made for defective items only.

*In the event the return is made due to defective items, or wrong item has been shipped, Capri Girl will reimburse the customer for the cost of shipping the merchandise back.

In order to receive a reimbursement, customers MUST ship the merchandise back either standard mail or UPS GROUND. All returns must be postmarked within 7 days of receipt of merchandise and Capri Girl must be notified within 24 hours of receipt of merchandise.

All returns MUST be in new and unused condition in original packaging, including original box.

*If you purchased our sandals from one of our retailers and not through our website, please contact them in regards to any damages or repairs*

Please contact info@caprigirlsandals.com or call Customer Service department at (954) 366-1477
 
International Returns: 
No returns for International shipment unless defective. You must notify us within 5 days of receipt of merchandise.

** Please be aware our sandals are entirely hand made in Italy and using 100% Italian Leather.  As the sandals are made entirely of leather they have the tendency to tan/darken naturally with sun light which is also known as the process of aging. This is not a defect, it is a natural quality of leather. The shade of leather on the sole of the sandals and straps may vary from one pair to another. Leather is a natural, imperfect product, a raw material that has come from an animal. During its life permanent marks, ie scratches, insect bites, scars, stains & folds are caused by different factors and at times these can be seen in the sandals. It is these imperfections that make the sandals beautiful and differentiate it from synthetic imitations.

 

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